Privacy policy

Last Updated: 09/29/2023 – Revised for compliance with Quebec’s Law 25 and PIPEDA

1. Introduction

Pacome Training ("we," "us," or "our") is committed to protecting your privacy and complying with applicable privacy laws, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Law 25.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you visit our website [www.pacometraining.com] (the “Website”), purchase services, or interact with us.

By using our Website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

Information You Provide:

Name, email address, phone number, and other personal details you provide when filling out forms or communicating with us.

Membership & Transactions:

Information related to memberships or packages purchased, such as billing details, usage history, preferences, and communications.

Automatically Collected Information:

IP address, browser type, device type, operating system, pages visited, and usage data. We use cookies and similar technologies for this purpose.

3. How We Use Your Information

We may use your personal information to:

Provide and manage our services and Website.
Communicate with you regarding memberships, purchases, or inquiries.
Improve user experience and Website performance.
Analyze usage trends and service performance.
Send service updates, renewal reminders, and policy notices.

4. Legal Basis for Processing

We process your personal information based on:

Your consent (e.g., when submitting a form or making a purchase).
Legal obligations (e.g., tax and accounting compliance).
Legitimate interests (e.g., business operations and service improvement).

5. Sharing Your Information

We may share your personal information only in these cases:

With your explicit consent.
With service providers (e.g., payment processors) who assist in delivering our services.
To comply with legal or regulatory requirements.
To protect our rights, safety, or property.
In connection with a business transaction (e.g., merger, sale).

6. Cookies and Tracking Technologies

We use cookies and similar tools to improve site functionality and personalize your experience. You may manage cookie preferences through your browser settings.

7. Retention and Destruction of Data

We retain personal information only as long as necessary for the purposes described in this policy, or as required by law.

After the retention period, we securely delete or anonymize your data using industry best practices.

8. Data Security

We use industry-standard security measures to protect your personal information. However, no method of transmission or storage is 100% secure.

9. Your Rights

Under PIPEDA and Quebec’s Law 25, you have the right to:

Access your personal data.
Request correction of inaccurate or outdated information.
Withdraw your consent at any time.
Request data portability (in a machine-readable format).
Request deletion or restriction of processing (subject to legal requirements).
File a complaint with a data protection authority.

To exercise your rights, contact us (see Section 12).

10. Children’s Privacy

Our services are not intended for individuals under the age of 14. We do not knowingly collect personal data from minors without parental consent, as required by Quebec law.

11. Data Breach Notification

In the event of a privacy breach posing a risk of serious harm, we will notify the Commission d’accès à l’information du Québec and affected individuals in accordance with Law 25.

12. Privacy Officer (Law 25 – Quebec)

In compliance with Quebec’s Law 25, we have designated a Privacy Officer responsible for overseeing our data practices:

Privacy Officer: Pacome Training
Email: pacometraining@gmail.com
Phone: +1 (514) 998-9026
Mailing Address: 5475 Paré St. #106, Montreal, Quebec, Canada

13. Policy Updates

We may update this Privacy Policy periodically to reflect legal changes or new practices. The “Last Updated” date will indicate when it was last modified. We encourage you to review this policy regularly.